We accept returns and exchanges for eligible products within 7 days of delivery, provided the items are unused, unopened, and in their original packaging. For hygiene reasons, certain beauty and personal care items may not be returnable unless defective or damaged upon receipt.

To request a refund or exchange, please:

• Contact us at info@trixoraglow.com or call +63 964 914 1716 within 7 days of receiving your order.
• Provide your name, order number, and details about the item(s) in question.
• Include clear photos if your item is damaged or defective.

Our team will review your request and guide you through the next steps.

Once your return is approved, we will process your refund to your original payment method or arrange an exchange as you prefer. Please allow up to 7 business days for the refund to reflect, depending on your payment provider.

• Used or opened skincare and beauty products (unless defective)
• Personal items that cannot be returned for hygiene reasons
• Sale or promotional items marked as final sale

If you wish to cancel your order, please contact us as soon as possible. Orders that have already shipped cannot be cancelled but may be eligible for return if they meet our policy conditions.

• Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent.
• Refunds may be adjusted if items are not returned in original condition.